WebhookController :: executeWebhook
Request
GET Parameters
| Key | Value |
|---|---|
| sw-token | "2HsWlFojj6rE5l7eYqAEdAFWC5CaZshV" |
POST Parameters
| Key | Value |
|---|---|
| create_time | "2025-04-16T09:04:04.612Z" |
| event_type | "CUSTOMER.DISPUTE.UPDATED" |
| event_version | "1.0" |
| id | "WH-2B3612310X809213N-7XP13886NP631281G" |
| links | [
[
"href" => "https://api.paypal.com/v1/notifications/webhooks-events/WH-2B3612310X809213N-7XP13886NP631281G"
"rel" => "self"
"method" => "GET"
]
[
"href" => "https://api.paypal.com/v1/notifications/webhooks-events/WH-2B3612310X809213N-7XP13886NP631281G/resend"
"rel" => "resend"
"method" => "POST"
]
] |
| resource | [ "dispute_id" => "PP-R-YGL-569659145" "create_time" => "2025-04-04T10:43:34.889Z" "update_time" => "2025-04-16T09:03:34.735Z" "disputed_transactions" => [ [ "buyer_transaction_id" => "8R557268VA7634300" "seller_transaction_id" => "2579616638453940X" "transaction_status" => "PARTIALLY_REFUNDED" "invoice_number" => "17407" "custom" => "{"orderTransactionId":"03dd2f28160d44a28002212a02d09b79","pluginVersion":"6.2.0","shopwareVersion":"6.4.18.1"}" "seller" => [ "merchant_id" => "4RZG7Z6PMWM3E" "name" => "ARTECON GMBH SRL" ] "items" => [ [ "item_id" => "769923-florim" "item_name" => "Florim Reves De Rex Reve Bleu Glossy 769923 120x280cm rectified 6mm" "item_quantity" => "3" "reason" => "MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED" "item_type" => "SERVICE" ] ] "seller_protection_eligible" => true "seller_protection_type" => "EXPANDED_SELLER_PROTECTION" ] ] "reason" => "MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED" "status" => "WAITING_FOR_BUYER_RESPONSE" "dispute_amount" => [ "currency_code" => "EUR" "value" => "508.20" ] "dispute_life_cycle_stage" => "INQUIRY" "dispute_channel" => "INTERNAL" "messages" => [ [ "posted_by" => "BUYER" "time_posted" => "2025-04-04T10:43:34.889Z" "content" => "The "Confirmation of the planned delivery date" document demonstrates that 1) the original delivery was scheduled and confirmed by the shipping company for March 12. The "Shipment tracking" document demonstrates that by March 12 goods were not even delivered to NL (all other shipments delivered as part of this purchase were first brought by BD Shenker from Munich, Germany to Ede, NL 24-48h prior to the scheduled delivery date), which proves that DB Schenker failed to provide the shipping services for which they were paid. " "documents" => [ [ "name" => "Confirmation of the planned delivery date - DBSCHENKER - Je hebt de leverdatum voor je zending DEMUC503737451.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1141-a87ac550-b926-9da76cf9de71/files/1/download" ] [ "name" => "Shipment tracking - DB Schenker DEMUC503737451.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1141-a8798cd0-99de-3e36cb5cd845/files/1/download" ] ] ] [ "posted_by" => "SELLER" "time_posted" => "2025-04-04T15:12:25.551Z" "content" => """ Dear Natalia Dzivakova,\n Thank you for your message. We'd like to clarify the situation regarding your order (Booking ID: 250129-036180 / Delivery Note: TDDT-08987):\n The transport cost quoted in our offers includes only the physical transport from Italy to the Netherlands. Delivery within the EU typically takes up to 20 business days, depending on capacity and destination (as stated on our website).\n As per the Terms and Conditions you agreed to, we are not liable for delivery delays, disruptions, or unforeseen transport events. Our only liability is for transport damage that is reported immediately upon delivery. In your case, the reported damage was resolved, even though it wasn’t noted on the delivery slip.\n You have no contractual relationship with DB Schenker. Claims against them are only possible if their driver caused direct damage to your property during delivery.\n According to our Shipping Terms, we do not guarantee fixed delivery appointments. Delivery is made to the provided address, with pre-notice from the carrier. There were unforeseen delays on the transport company’s side, but delivery was completed and the goods arrived as ordered.\n You were informed of shipping delays as soon as we were made aware. We offered you the option to cancel for a full refund or accept the longer timeline—you chose to proceed. Once available, your goods were shipped quickly, including partial deliveries at no extra cost (though your transport fee covered only a single shipment). We also honored your original pricing, despite higher purchase costs on our end.\n We fulfilled the order completely and acted in good faith throughout. Attempting to reclaim transport costs after delivery may be considered unjustified. We reserve the right to respond through legal means if necessary.\n Our terms (accepted at checkout) are available here:\n Shipping Terms: https://www.trendfliesen.com/en/Payment-Shipping\n Terms & Conditions: https://www.trendfliesen.com/en/Terms-and-Conditions """ "documents" => [ [ "name" => "EPOD_DEMUC501681150.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-37005e00-9b0e-588e83b58645/files/1/download" ] [ "name" => "EPOD_DEMUC501681168.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370ae550-9fe2-1bbb21894fa2/files/1/download" ] [ "name" => "EPOD_DEMUC503737451.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-37005e00-ac8c-cc9daf57d5c3/files/1/download" ] [ "name" => "EPOD_DEMUC503750154.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-3720de50-8d3c-fb540589f764/files/1/download" ] [ "name" => "full statement.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370a9730-8e9c-ab126ebf3af5/files/1/download" ] [ "name" => "all invoices.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370b5a80-a08a-a1cf70093b26/files/1/download" ] [ "name" => "Delivery note_invoice-R2025TOSS-00925 - Natallia Dzivakova - TDDT-09646.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370280e0-a8c9-72d47b698d0a/files/1/download" ] [ "name" => "Delivery note_invoice-R2025TOSS-01255 - Natallia Dzivakova - TDDT-09854.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370232c0-bc96-7ff81cd8efbc/files/1/download" ] [ "name" => "Delivery notes_R2025TOSS-00066.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-37047cb0-9ffb-1ff3e559d180/files/1/download" ] ] ] [ "posted_by" => "BUYER" "time_posted" => "2025-04-08T20:06:57.438Z" "content" => """ Dear Artecon, I appreciate your very detailed response! I agree that Artecon has properly addressed those problems which were under your direct control, however I cannot agree with the following: “You were informed of shipping delays as soon as we were made aware.” Firstly, this case is not about the shipping delays (I accepted all of the delays for this order and didn’t not file any claims in that regard), but rather about the failed delivery on the scheduled delivery date, which was determined and officially confirmed a week before by the shipping company (delivery date confirmation from March 6 is provided). Secondly, I was not informed about this failure of DB Schenker to deliver goods on March 12 neither by your company, nor by DB Schenker. DB Schenker’s failure to deliver goods on the pre-agreed date was discovered by me ONLY on March 12 morning when I was calling DB Schenker to find out their planned arrival time. It was me who immediately informed your company about this failure. Neither your company, nor DB Schenker could address this failure and deliver goods on the agreed date March 12. I was forced to accept goods on a different date and make the repeat forklift+labor arrangements. I also emphasize that your comment “We offered you the option to cancel for a full refund or accept the longer timeline—you chose to proceed” is irrelevant to this case. What is relevant and important is your accurate statement “You have no contractual relationship with DB Schenker”, which is why I propose the following solution to this case: Since your company does have contractual relationship with DB Schenker for this order, Artecon can file a reimbursement claim (for the amount of this dispute case) to DB Schenker for their non-performance which happened completely due to DB Schenker’s fault. If I had a contractual relationship with DB Schenker, I would do it myself, but in this case, Artecon is the only party who has rights to make such a claim to DB Schenker. \n Thank you! """ ] [ "posted_by" => "SELLER" "time_posted" => "2025-04-15T12:46:32.617Z" "content" => """ Good day,\n we just rechecked the information with the transport company and came to the following: \n the agreed upon date had to be changed due to a unforeseen reason. - not that they just didn't feel like it to deliver on that date.\n At the new date there was no forklift organised or anything.\n According to the mails we recieved from the transport company the delivery driver arrived at the destination with nobody present, then he and a neighbour tried to unloaded the pallet by hand in good will and then the tile got damaged.\n But you already know about that, because your husband informed us about it, that you denied the accepting of the delivery.\n Because of that we organised a free redelivery of the tile (R2025TOSS-00925 / TDDT-09646) which is a separate thing.\n Regarding the cost of the forklift, this really doesn't concern us, because we only offer the delviery DAP, so we are only liable and responsible for the part of the transport until the truck arrives at your destination, unloading and handling of the goods ist epr contract under the obligation of the customer, and at his/her risk.\n Concerning this part, we wouldn't have had to do the redelivery of the Florim tile (the tile from the delivery you write about) because it was damaged while trying to unload them by hand.\n As mentioned above, with the incoterm DAP the unloading and handling after that is the responsibility and at the risk of the buyer. - it doesn't matter in this case if the driver or anybody else damaged the tile, if it's somebody else than you it would be a civil case between you and the person who did it, we would not be involved as nobody of us/our company was present.\n So, to reassume, we (in good faith and out of good will) organised a free redelivery of the damaged tile, we did the split shipment of the order to minimize waiting times without any further cost.\n best regards\n Trendfliesen """ "documents" => [ [ "name" => "Lieferschein - Natallia Dzivakova - TDDT-09646.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-19f7-a88ffab0-9c9f-a4915bb5982a/files/1/download" ] [ "name" => "R2025TOSS-00925.pdf" "url" => "https://api.paypal.com/v2/content/documents/DIS-010-11f0-19f7-a898fb60-ada3-f7decb999f8d/files/1/download" ] ] ] [ "posted_by" => "BUYER" "time_posted" => "2025-04-15T20:04:53.074Z" "content" => "Dear Trendfliesen, in your response you keep referring to the initial delivery on Feb 7 (when the goods were damaged before the customer’s arrival and before reaching the curbside, most likely due to a wooden part from the truck’s tent falling on pallet while it was still in the truck, as I’ve heard from a witness), however this delivery is not the subject of this case. This case is about the redelivery of the damaged order and is aimed to call for financial responsibility of the shipping company DB Schenker (DBS) in connection with their non-performance specifically on March 12 (i.e. not Trendfliesen’s non-performance). On March 6, this re-delivery was planned/confirmed by DBS for March 12. For March 12 the forklift and workers were fully arranged and paid for by me. This redelivery did not take place on March 12 due to DBS’s fault/problems with their planning system, which DB Schenker acknowledged in our phone discussion with their Munich office. This failure of delivery by DBS (no matter what caused this failure) was not communicated to me neither in advance, nor on the day of the planned delivery. Moreover, on March 12 DBS’s tracking system did not reflect any changes to the delivery date (due to whatever reason), which normally happens with all shipments with a tracking number. Instead, DBS delivered goods on a different date of March 17, for which I again have arranged the forklift and workers. While the failure of the March 12 redelivery is not Trendfliesen’s direct responsibility, it is Trendfliesen who has contractual relationship with DBS and who I am asking to approach DBS for the compensation due to the shipping company’s failure to provide the contracted service on the date explicitly confirmed in advance by DBS in a written form and in the absence of any notifications about the changes to their delivery plans. Such a claim from Trendfliesen’s side to the shipping company should not cause any financial loss for Trendfliesen, but would address this case." ] [ "posted_by" => "SELLER" "time_posted" => "2025-04-16T09:03:00.158Z" "content" => """ Dear Natalia Dzivakova,\n thank you for finally clarifying which exact delivery you meant, because in your first message you referred to another delivery.\n As you mentioned correctly "While the failure of the March 12 redelivery is not Trendfliesen’s direct responsibility", also the outage of an external system which is not managed by us can be considered "force majeure".\n Having that cleared up, we want to referr again to our terms&conditions you accepted when ordering: www.trendfliesen.com/en/Terms-and-Conditions\n More exac to to the "limitation of liability", here are the relevant parts quoted due to the size limit of the message on PayPal: \n "Unless otherwise explicitly stated and without prejudice to applicable law, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf)."..."not be liable for:"..."damages or losses resulting from interruptions or malfunctions of Trendfliesen.com due to acts of force majeure, or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and / or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications;"..."any loss of business opportunities and any other loss, even indirect, that may be incurred by the User"\n Rrespectfully,\n Team Trendfliesen.com """ ] ] "buyer_response_due_date" => "2025-04-24T10:43:34.889Z" "offer" => [ "buyer_requested_amount" => [ "currency_code" => "EUR" "value" => "5095.55" ] ] "refund_details" => [ "allowed_refund_amount" => [ "currency_code" => "EUR" "value" => "508.20" ] ] "allowed_response_options" => [ "accept_claim" => [ "accept_claim_types" => [ "REFUND" ] ] ] "links" => [ [ "href" => "https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145" "rel" => "self" "method" => "GET" ] [ "href" => "https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145/send-message" "rel" => "send_message" "method" => "POST" ] [ "href" => "https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145/accept-claim" "rel" => "accept_claim" "method" => "POST" ] [ "href" => "https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145/escalate" "rel" => "escalate" "method" => "POST" ] ] ] |
| resource_type | "dispute" |
| summary | "A dispute was updated with case # PP-R-YGL-569659145" |
Uploaded Files
No files were uploaded
Request Attributes
| Key | Value |
|---|---|
| _controller | "Swag\PayPal\Webhook\WebhookController::executeWebhook" |
| _cspNonce | "kFythBH8/NQ=" |
| _route | "api.action.paypal.webhook.execute" |
| _routeScope | [
"api"
] |
| _route_params | [ "auth_required" => false ] |
| _since | Shopware\Core\Framework\Routing\Annotation\Since {#1918 -value: "0.9.0" } |
| _stopwatch_token | "44ef9c" |
| auth_required | false |
| sw-context | Shopware\Core\Framework\Context {#1932 #extensions: [] #languageIdChain: [ "2fbb5fe2e29a4d70aa5854ce7ce3e20b" ] #versionId: "0fa91ce3e96a4bc2be4bd9ce752c3425" #currencyId: "b7d2554b0ce847cd82f3ac9bd1c0dfca" #currencyFactor: 1.0 #scope: "system" #ruleIds: [] #source: Shopware\Core\Framework\Api\Context\SystemSource {#1935 …} #considerInheritance: false #taxState: "gross" #rounding: Shopware\Core\Framework\DataAbstractionLayer\Pricing\CashRoundingConfig {#1931 …} -states: [] } |
Request Headers
| Header | Value |
|---|---|
| accept | "*/*" |
| content-length | "15054" |
| content-type | "application/json" |
| correlation-id | "f922581275426" |
| forwarded | "for="173.0.81.65";host="dev.artecon.426.agency";proto=https" |
| host | "dev.artecon.426.agency" |
| paypal-auth-algo | "SHA256withRSA" |
| paypal-auth-version | "v2" |
| paypal-cert-url | "https://api.paypal.com/v1/notifications/certs/CERT-360caa42-fca2a594-b0d12406" |
| paypal-transmission-id | "c2099590-1aa1-11f0-9952-852a2975694b" |
| paypal-transmission-sig | "S8n/iytW8V8V6WRx7j5yW2cjeUh8XV9+QZqbkfGCapVGSdK+/F581yg3ZoVdjxElLQKSo9QClC1Fa/B+wofWWqdPK7y2evDhKNFq2jpwnFuveI30vWlfI/cyurGixUBMMR+P0VE6BcjZznB9kvBkZFa074Dlx3sio+eqYrYbeJMcY+W3LrLj7tN8m4d8HiJQg/ozyg+vxThkNMVl220NtG6+1YA9Q0/wEXcZsMa82aAN7760XeS9my7DgrhU8bGaLXsMufBkqLLru9vUKKqb3afXfbUTED7ztyaerjuoFqYIVr3Mv1NfOva6eZFJQqMYsxWAycVE8c6YURXRKARcyA==" |
| paypal-transmission-time | "2025-04-16T09:04:09Z" |
| user-agent | "PayPal/AUHD-1.0-1" |
| x-forwarded-for | "173.0.81.65" |
| x-php-ob-level | "1" |
Request Content
Pretty
{
"id": "WH-2B3612310X809213N-7XP13886NP631281G",
"event_version": "1.0",
"create_time": "2025-04-16T09:04:04.612Z",
"resource_type": "dispute",
"event_type": "CUSTOMER.DISPUTE.UPDATED",
"summary": "A dispute was updated with case # PP-R-YGL-569659145",
"resource": {
"dispute_id": "PP-R-YGL-569659145",
"create_time": "2025-04-04T10:43:34.889Z",
"update_time": "2025-04-16T09:03:34.735Z",
"disputed_transactions": [
{
"buyer_transaction_id": "8R557268VA7634300",
"seller_transaction_id": "2579616638453940X",
"transaction_status": "PARTIALLY_REFUNDED",
"invoice_number": "17407",
"custom": "{\"orderTransactionId\":\"03dd2f28160d44a28002212a02d09b79\",\"pluginVersion\":\"6.2.0\",\"shopwareVersion\":\"6.4.18.1\"}",
"seller": {
"merchant_id": "4RZG7Z6PMWM3E",
"name": "ARTECON GMBH SRL"
},
"items": [
{
"item_id": "769923-florim",
"item_name": "Florim Reves De Rex Reve Bleu Glossy 769923 120x280cm rectified 6mm",
"item_quantity": "3",
"reason": "MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED",
"item_type": "SERVICE"
}
],
"seller_protection_eligible": true,
"seller_protection_type": "EXPANDED_SELLER_PROTECTION"
}
],
"reason": "MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED",
"status": "WAITING_FOR_BUYER_RESPONSE",
"dispute_amount": {
"currency_code": "EUR",
"value": "508.20"
},
"dispute_life_cycle_stage": "INQUIRY",
"dispute_channel": "INTERNAL",
"messages": [
{
"posted_by": "BUYER",
"time_posted": "2025-04-04T10:43:34.889Z",
"content": "The \"Confirmation of the planned delivery date\" document demonstrates that 1) the original delivery was scheduled and confirmed by the shipping company for March 12. The \"Shipment tracking\" document demonstrates that by March 12 goods were not even delivered to NL (all other shipments delivered as part of this purchase were first brought by BD Shenker from Munich, Germany to Ede, NL 24-48h prior to the scheduled delivery date), which proves that DB Schenker failed to provide the shipping services for which they were paid. ",
"documents": [
{
"name": "Confirmation of the planned delivery date - DBSCHENKER - Je hebt de leverdatum voor je zending DEMUC503737451.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1141-a87ac550-b926-9da76cf9de71\/files\/1\/download"
},
{
"name": "Shipment tracking - DB Schenker DEMUC503737451.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1141-a8798cd0-99de-3e36cb5cd845\/files\/1\/download"
}
]
},
{
"posted_by": "SELLER",
"time_posted": "2025-04-04T15:12:25.551Z",
"content": "Dear Natalia Dzivakova,\nThank you for your message. We'd like to clarify the situation regarding your order (Booking ID: 250129-036180 \/ Delivery Note: TDDT-08987):\nThe transport cost quoted in our offers includes only the physical transport from Italy to the Netherlands. Delivery within the EU typically takes up to 20 business days, depending on capacity and destination (as stated on our website).\nAs per the Terms and Conditions you agreed to, we are not liable for delivery delays, disruptions, or unforeseen transport events. Our only liability is for transport damage that is reported immediately upon delivery. In your case, the reported damage was resolved, even though it wasn\u2019t noted on the delivery slip.\nYou have no contractual relationship with DB Schenker. Claims against them are only possible if their driver caused direct damage to your property during delivery.\nAccording to our Shipping Terms, we do not guarantee fixed delivery appointments. Delivery is made to the provided address, with pre-notice from the carrier. There were unforeseen delays on the transport company\u2019s side, but delivery was completed and the goods arrived as ordered.\nYou were informed of shipping delays as soon as we were made aware. We offered you the option to cancel for a full refund or accept the longer timeline\u2014you chose to proceed. Once available, your goods were shipped quickly, including partial deliveries at no extra cost (though your transport fee covered only a single shipment). We also honored your original pricing, despite higher purchase costs on our end.\nWe fulfilled the order completely and acted in good faith throughout. Attempting to reclaim transport costs after delivery may be considered unjustified. We reserve the right to respond through legal means if necessary.\nOur terms (accepted at checkout) are available here:\nShipping Terms: https:\/\/www.trendfliesen.com\/en\/Payment-Shipping\nTerms & Conditions: https:\/\/www.trendfliesen.com\/en\/Terms-and-Conditions",
"documents": [
{
"name": "EPOD_DEMUC501681150.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-37005e00-9b0e-588e83b58645\/files\/1\/download"
},
{
"name": "EPOD_DEMUC501681168.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-370ae550-9fe2-1bbb21894fa2\/files\/1\/download"
},
{
"name": "EPOD_DEMUC503737451.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-37005e00-ac8c-cc9daf57d5c3\/files\/1\/download"
},
{
"name": "EPOD_DEMUC503750154.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-3720de50-8d3c-fb540589f764\/files\/1\/download"
},
{
"name": "full statement.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-370a9730-8e9c-ab126ebf3af5\/files\/1\/download"
},
{
"name": "all invoices.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-370b5a80-a08a-a1cf70093b26\/files\/1\/download"
},
{
"name": "Delivery note_invoice-R2025TOSS-00925 - Natallia Dzivakova - TDDT-09646.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-370280e0-a8c9-72d47b698d0a\/files\/1\/download"
},
{
"name": "Delivery note_invoice-R2025TOSS-01255 - Natallia Dzivakova - TDDT-09854.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-370232c0-bc96-7ff81cd8efbc\/files\/1\/download"
},
{
"name": "Delivery notes_R2025TOSS-00066.pdf",
"url": "https:\/\/api.paypal.com\/v2\/content\/documents\/DIS-010-11f0-1167-37047cb0-9ffb-1ff3e559d180\/files\/1\/download"
}
]
},
{
"posted_by": "BUYER",
"time_posted": "2025-04-08T20:06:57.438Z",
"content": "Dear Artecon, I appreciate your very detailed response! I agree that Artecon has properly addressed those problems which were under your direct control, however I cannot agree with the following: \u201cYou were informed of shipping delays as soon as we were made aware.\u201d Firstly, this case is not about the shipping delays (I accepted all of the delays for this order and didn\u2019t not file any claims in that regard), but rather about the failed delivery on the scheduled delivery date, which was determined and officially confirmed a week before by the shipping company (delivery date confirmation from March 6 is provided). Secondly, I was not informed about this failure of DB Schenker to deliver goods on March 12 neither by your company, nor by DB Schenker. DB Schenker\u2019s failure to deliver goods on the pre-agreed date was discovered by me ONLY on March 12 morning when I was calling DB Schenker to find out their planned arrival time. It was me who immediately informed your company about this failure. Neither your company, nor DB Schenker could address this failure and deliver goods on the agreed date March 12. I was forced to accept goods on a different date and make the repeat forklift+labor arrangements. I also emphasize that your comment \u201cWe offered you the option to cancel for a full refund or accept the longer timeline\u2014you chose to proceed\u201d is irrelevant to this case. What is relevant and important is your accurate statement \u201cYou have no contractual relationship with DB Schenker\u201d, which is why I propose the following solution to this case: Since your company does have contractual relationship with DB Schenker for this order, Artecon can file a reimbursement claim (for the amount of this dispute case) to DB Schenker for their non-performance which happened completely due to DB Schenker\u2019s fault. If I had a contractual relationship with DB Schenker, I would do it myself, but in this case, Artecon is the only party who has rights to make such a claim to DB Schenker. \nThank you!"
},
{
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"time_posted": "2025-04-15T12:46:32.617Z",
"content": "Good day,\nwe just rechecked the information with the transport company and came to the following: \nthe agreed upon date had to be changed due to a unforeseen reason. - not that they just didn't feel like it to deliver on that date.\nAt the new date there was no forklift organised or anything.\nAccording to the mails we recieved from the transport company the delivery driver arrived at the destination with nobody present, then he and a neighbour tried to unloaded the pallet by hand in good will and then the tile got damaged.\nBut you already know about that, because your husband informed us about it, that you denied the accepting of the delivery.\nBecause of that we organised a free redelivery of the tile (R2025TOSS-00925 \/ TDDT-09646) which is a separate thing.\nRegarding the cost of the forklift, this really doesn't concern us, because we only offer the delviery DAP, so we are only liable and responsible for the part of the transport until the truck arrives at your destination, unloading and handling of the goods ist epr contract under the obligation of the customer, and at his\/her risk.\nConcerning this part, we wouldn't have had to do the redelivery of the Florim tile (the tile from the delivery you write about) because it was damaged while trying to unload them by hand.\nAs mentioned above, with the incoterm DAP the unloading and handling after that is the responsibility and at the risk of the buyer. - it doesn't matter in this case if the driver or anybody else damaged the tile, if it's somebody else than you it would be a civil case between you and the person who did it, we would not be involved as nobody of us\/our company was present.\nSo, to reassume, we (in good faith and out of good will) organised a free redelivery of the damaged tile, we did the split shipment of the order to minimize waiting times without any further cost.\nbest regards\nTrendfliesen",
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"time_posted": "2025-04-16T09:03:00.158Z",
"content": "Dear Natalia Dzivakova,\nthank you for finally clarifying which exact delivery you meant, because in your first message you referred to another delivery.\nAs you mentioned correctly \"While the failure of the March 12 redelivery is not Trendfliesen\u2019s direct responsibility\", also the outage of an external system which is not managed by us can be considered \"force majeure\".\nHaving that cleared up, we want to referr again to our terms&conditions you accepted when ordering: www.trendfliesen.com\/en\/Terms-and-Conditions\nMore exac to to the \"limitation of liability\", here are the relevant parts quoted due to the size limit of the message on PayPal: \n\"Unless otherwise explicitly stated and without prejudice to applicable law, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).\"...\"not be liable for:\"...\"damages or losses resulting from interruptions or malfunctions of Trendfliesen.com due to acts of force majeure, or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and \/ or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications;\"...\"any loss of business opportunities and any other loss, even indirect, that may be incurred by the User\"\nRrespectfully,\nTeam Trendfliesen.com"
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{"id":"WH-2B3612310X809213N-7XP13886NP631281G","event_version":"1.0","create_time":"2025-04-16T09:04:04.612Z","resource_type":"dispute","event_type":"CUSTOMER.DISPUTE.UPDATED","summary":"A dispute was updated with case # PP-R-YGL-569659145","resource":{"dispute_id":"PP-R-YGL-569659145","create_time":"2025-04-04T10:43:34.889Z","update_time":"2025-04-16T09:03:34.735Z","disputed_transactions":[{"buyer_transaction_id":"8R557268VA7634300","seller_transaction_id":"2579616638453940X","transaction_status":"PARTIALLY_REFUNDED","invoice_number":"17407","custom":"{\"orderTransactionId\":\"03dd2f28160d44a28002212a02d09b79\",\"pluginVersion\":\"6.2.0\",\"shopwareVersion\":\"6.4.18.1\"}","seller":{"merchant_id":"4RZG7Z6PMWM3E","name":"ARTECON GMBH SRL"},"items":[{"item_id":"769923-florim","item_name":"Florim Reves De Rex Reve Bleu Glossy 769923 120x280cm rectified 6mm","item_quantity":"3","reason":"MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED","item_type":"SERVICE"}],"seller_protection_eligible":true,"seller_protection_type":"EXPANDED_SELLER_PROTECTION"}],"reason":"MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED","status":"WAITING_FOR_BUYER_RESPONSE","dispute_amount":{"currency_code":"EUR","value":"508.20"},"dispute_life_cycle_stage":"INQUIRY","dispute_channel":"INTERNAL","messages":[{"posted_by":"BUYER","time_posted":"2025-04-04T10:43:34.889Z","content":"The \"Confirmation of the planned delivery date\" document demonstrates that 1) the original delivery was scheduled and confirmed by the shipping company for March 12. The \"Shipment tracking\" document demonstrates that by March 12 goods were not even delivered to NL (all other shipments delivered as part of this purchase were first brought by BD Shenker from Munich, Germany to Ede, NL 24-48h prior to the scheduled delivery date), which proves that DB Schenker failed to provide the shipping services for which they were paid. ","documents":[{"name":"Confirmation of the planned delivery date - DBSCHENKER - Je hebt de leverdatum voor je zending DEMUC503737451.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1141-a87ac550-b926-9da76cf9de71/files/1/download"},{"name":"Shipment tracking - DB Schenker DEMUC503737451.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1141-a8798cd0-99de-3e36cb5cd845/files/1/download"}]},{"posted_by":"SELLER","time_posted":"2025-04-04T15:12:25.551Z","content":"Dear Natalia Dzivakova,\nThank you for your message. We'd like to clarify the situation regarding your order (Booking ID: 250129-036180 / Delivery Note: TDDT-08987):\nThe transport cost quoted in our offers includes only the physical transport from Italy to the Netherlands. Delivery within the EU typically takes up to 20 business days, depending on capacity and destination (as stated on our website).\nAs per the Terms and Conditions you agreed to, we are not liable for delivery delays, disruptions, or unforeseen transport events. Our only liability is for transport damage that is reported immediately upon delivery. In your case, the reported damage was resolved, even though it wasn’t noted on the delivery slip.\nYou have no contractual relationship with DB Schenker. Claims against them are only possible if their driver caused direct damage to your property during delivery.\nAccording to our Shipping Terms, we do not guarantee fixed delivery appointments. Delivery is made to the provided address, with pre-notice from the carrier. There were unforeseen delays on the transport company’s side, but delivery was completed and the goods arrived as ordered.\nYou were informed of shipping delays as soon as we were made aware. We offered you the option to cancel for a full refund or accept the longer timeline—you chose to proceed. Once available, your goods were shipped quickly, including partial deliveries at no extra cost (though your transport fee covered only a single shipment). We also honored your original pricing, despite higher purchase costs on our end.\nWe fulfilled the order completely and acted in good faith throughout. Attempting to reclaim transport costs after delivery may be considered unjustified. We reserve the right to respond through legal means if necessary.\nOur terms (accepted at checkout) are available here:\nShipping Terms: https://www.trendfliesen.com/en/Payment-Shipping\nTerms & Conditions: https://www.trendfliesen.com/en/Terms-and-Conditions","documents":[{"name":"EPOD_DEMUC501681150.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-37005e00-9b0e-588e83b58645/files/1/download"},{"name":"EPOD_DEMUC501681168.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370ae550-9fe2-1bbb21894fa2/files/1/download"},{"name":"EPOD_DEMUC503737451.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-37005e00-ac8c-cc9daf57d5c3/files/1/download"},{"name":"EPOD_DEMUC503750154.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-3720de50-8d3c-fb540589f764/files/1/download"},{"name":"full statement.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370a9730-8e9c-ab126ebf3af5/files/1/download"},{"name":"all invoices.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370b5a80-a08a-a1cf70093b26/files/1/download"},{"name":"Delivery note_invoice-R2025TOSS-00925 - Natallia Dzivakova - TDDT-09646.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370280e0-a8c9-72d47b698d0a/files/1/download"},{"name":"Delivery note_invoice-R2025TOSS-01255 - Natallia Dzivakova - TDDT-09854.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-370232c0-bc96-7ff81cd8efbc/files/1/download"},{"name":"Delivery notes_R2025TOSS-00066.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-1167-37047cb0-9ffb-1ff3e559d180/files/1/download"}]},{"posted_by":"BUYER","time_posted":"2025-04-08T20:06:57.438Z","content":"Dear Artecon, I appreciate your very detailed response! I agree that Artecon has properly addressed those problems which were under your direct control, however I cannot agree with the following: “You were informed of shipping delays as soon as we were made aware.” Firstly, this case is not about the shipping delays (I accepted all of the delays for this order and didn’t not file any claims in that regard), but rather about the failed delivery on the scheduled delivery date, which was determined and officially confirmed a week before by the shipping company (delivery date confirmation from March 6 is provided). Secondly, I was not informed about this failure of DB Schenker to deliver goods on March 12 neither by your company, nor by DB Schenker. DB Schenker’s failure to deliver goods on the pre-agreed date was discovered by me ONLY on March 12 morning when I was calling DB Schenker to find out their planned arrival time. It was me who immediately informed your company about this failure. Neither your company, nor DB Schenker could address this failure and deliver goods on the agreed date March 12. I was forced to accept goods on a different date and make the repeat forklift+labor arrangements. I also emphasize that your comment “We offered you the option to cancel for a full refund or accept the longer timeline—you chose to proceed” is irrelevant to this case. What is relevant and important is your accurate statement “You have no contractual relationship with DB Schenker”, which is why I propose the following solution to this case: Since your company does have contractual relationship with DB Schenker for this order, Artecon can file a reimbursement claim (for the amount of this dispute case) to DB Schenker for their non-performance which happened completely due to DB Schenker’s fault. If I had a contractual relationship with DB Schenker, I would do it myself, but in this case, Artecon is the only party who has rights to make such a claim to DB Schenker. \nThank you!"},{"posted_by":"SELLER","time_posted":"2025-04-15T12:46:32.617Z","content":"Good day,\nwe just rechecked the information with the transport company and came to the following: \nthe agreed upon date had to be changed due to a unforeseen reason. - not that they just didn't feel like it to deliver on that date.\nAt the new date there was no forklift organised or anything.\nAccording to the mails we recieved from the transport company the delivery driver arrived at the destination with nobody present, then he and a neighbour tried to unloaded the pallet by hand in good will and then the tile got damaged.\nBut you already know about that, because your husband informed us about it, that you denied the accepting of the delivery.\nBecause of that we organised a free redelivery of the tile (R2025TOSS-00925 / TDDT-09646) which is a separate thing.\nRegarding the cost of the forklift, this really doesn't concern us, because we only offer the delviery DAP, so we are only liable and responsible for the part of the transport until the truck arrives at your destination, unloading and handling of the goods ist epr contract under the obligation of the customer, and at his/her risk.\nConcerning this part, we wouldn't have had to do the redelivery of the Florim tile (the tile from the delivery you write about) because it was damaged while trying to unload them by hand.\nAs mentioned above, with the incoterm DAP the unloading and handling after that is the responsibility and at the risk of the buyer. - it doesn't matter in this case if the driver or anybody else damaged the tile, if it's somebody else than you it would be a civil case between you and the person who did it, we would not be involved as nobody of us/our company was present.\nSo, to reassume, we (in good faith and out of good will) organised a free redelivery of the damaged tile, we did the split shipment of the order to minimize waiting times without any further cost.\nbest regards\nTrendfliesen","documents":[{"name":"Lieferschein - Natallia Dzivakova - TDDT-09646.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-19f7-a88ffab0-9c9f-a4915bb5982a/files/1/download"},{"name":"R2025TOSS-00925.pdf","url":"https://api.paypal.com/v2/content/documents/DIS-010-11f0-19f7-a898fb60-ada3-f7decb999f8d/files/1/download"}]},{"posted_by":"BUYER","time_posted":"2025-04-15T20:04:53.074Z","content":"Dear Trendfliesen, in your response you keep referring to the initial delivery on Feb 7 (when the goods were damaged before the customer’s arrival and before reaching the curbside, most likely due to a wooden part from the truck’s tent falling on pallet while it was still in the truck, as I’ve heard from a witness), however this delivery is not the subject of this case. This case is about the redelivery of the damaged order and is aimed to call for financial responsibility of the shipping company DB Schenker (DBS) in connection with their non-performance specifically on March 12 (i.e. not Trendfliesen’s non-performance). On March 6, this re-delivery was planned/confirmed by DBS for March 12. For March 12 the forklift and workers were fully arranged and paid for by me. This redelivery did not take place on March 12 due to DBS’s fault/problems with their planning system, which DB Schenker acknowledged in our phone discussion with their Munich office. This failure of delivery by DBS (no matter what caused this failure) was not communicated to me neither in advance, nor on the day of the planned delivery. Moreover, on March 12 DBS’s tracking system did not reflect any changes to the delivery date (due to whatever reason), which normally happens with all shipments with a tracking number. Instead, DBS delivered goods on a different date of March 17, for which I again have arranged the forklift and workers. While the failure of the March 12 redelivery is not Trendfliesen’s direct responsibility, it is Trendfliesen who has contractual relationship with DBS and who I am asking to approach DBS for the compensation due to the shipping company’s failure to provide the contracted service on the date explicitly confirmed in advance by DBS in a written form and in the absence of any notifications about the changes to their delivery plans. Such a claim from Trendfliesen’s side to the shipping company should not cause any financial loss for Trendfliesen, but would address this case."},{"posted_by":"SELLER","time_posted":"2025-04-16T09:03:00.158Z","content":"Dear Natalia Dzivakova,\nthank you for finally clarifying which exact delivery you meant, because in your first message you referred to another delivery.\nAs you mentioned correctly \"While the failure of the March 12 redelivery is not Trendfliesen’s direct responsibility\", also the outage of an external system which is not managed by us can be considered \"force majeure\".\nHaving that cleared up, we want to referr again to our terms&conditions you accepted when ordering: www.trendfliesen.com/en/Terms-and-Conditions\nMore exac to to the \"limitation of liability\", here are the relevant parts quoted due to the size limit of the message on PayPal: \n\"Unless otherwise explicitly stated and without prejudice to applicable law, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).\"...\"not be liable for:\"...\"damages or losses resulting from interruptions or malfunctions of Trendfliesen.com due to acts of force majeure, or unforeseen and unforeseeable events and, in any case, independent of the will and beyond the control of the Owner, such as, but not limited to, failures or disruptions of telephone or electrical lines, the Internet and / or other means of transmission, unavailability of websites, strikes, natural disasters, viruses and cyber attacks, interruptions in the delivery of products, third-party services or applications;\"...\"any loss of business opportunities and any other loss, even indirect, that may be incurred by the User\"\nRrespectfully,\nTeam Trendfliesen.com"}],"buyer_response_due_date":"2025-04-24T10:43:34.889Z","offer":{"buyer_requested_amount":{"currency_code":"EUR","value":"5095.55"}},"refund_details":{"allowed_refund_amount":{"currency_code":"EUR","value":"508.20"}},"allowed_response_options":{"accept_claim":{"accept_claim_types":["REFUND"]}},"links":[{"href":"https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145","rel":"self","method":"GET"},{"href":"https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145/send-message","rel":"send_message","method":"POST"},{"href":"https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145/accept-claim","rel":"accept_claim","method":"POST"},{"href":"https://api.paypal.com/v1/customer/disputes/PP-R-YGL-569659145/escalate","rel":"escalate","method":"POST"}]},"links":[{"href":"https://api.paypal.com/v1/notifications/webhooks-events/WH-2B3612310X809213N-7XP13886NP631281G","rel":"self","method":"GET"},{"href":"https://api.paypal.com/v1/notifications/webhooks-events/WH-2B3612310X809213N-7XP13886NP631281G/resend","rel":"resend","method":"POST"}]}
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Server Parameters
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| HTTP_HOST | "dev.artecon.426.agency" |
| HTTP_PAYPAL_AUTH_ALGO | "SHA256withRSA" |
| HTTP_PAYPAL_AUTH_VERSION | "v2" |
| HTTP_PAYPAL_CERT_URL | "https://api.paypal.com/v1/notifications/certs/CERT-360caa42-fca2a594-b0d12406" |
| HTTP_PAYPAL_TRANSMISSION_ID | "c2099590-1aa1-11f0-9952-852a2975694b" |
| HTTP_PAYPAL_TRANSMISSION_SIG | "S8n/iytW8V8V6WRx7j5yW2cjeUh8XV9+QZqbkfGCapVGSdK+/F581yg3ZoVdjxElLQKSo9QClC1Fa/B+wofWWqdPK7y2evDhKNFq2jpwnFuveI30vWlfI/cyurGixUBMMR+P0VE6BcjZznB9kvBkZFa074Dlx3sio+eqYrYbeJMcY+W3LrLj7tN8m4d8HiJQg/ozyg+vxThkNMVl220NtG6+1YA9Q0/wEXcZsMa82aAN7760XeS9my7DgrhU8bGaLXsMufBkqLLru9vUKKqb3afXfbUTED7ztyaerjuoFqYIVr3Mv1NfOva6eZFJQqMYsxWAycVE8c6YURXRKARcyA==" |
| HTTP_PAYPAL_TRANSMISSION_TIME | "2025-04-16T09:04:09Z" |
| HTTP_USER_AGENT | "PayPal/AUHD-1.0-1" |
| HTTP_X_FORWARDED_FOR | "173.0.81.65" |
| PATH | "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin" |
| PHP_SELF | "/index.php" |
| QUERY_STRING | "sw-token=2HsWlFojj6rE5l7eYqAEdAFWC5CaZshV" |
| REDIRECT_HTTPS | "on" |
| REDIRECT_QUERY_STRING | "sw-token=2HsWlFojj6rE5l7eYqAEdAFWC5CaZshV" |
| REDIRECT_SSL_TLS_SNI | "dev.artecon.426.agency" |
| REDIRECT_STATUS | "200" |
| REDIRECT_URL | "/api/_action/paypal/webhook/execute" |
| REMOTE_ADDR | "127.0.0.1" |
| REMOTE_PORT | "54447" |
| REQUEST_METHOD | "POST" |
| REQUEST_SCHEME | "https" |
| REQUEST_TIME | 1744794252 |
| REQUEST_TIME_FLOAT | 1744794252.9597 |
| REQUEST_URI | "/api/_action/paypal/webhook/execute?sw-token=2HsWlFojj6rE5l7eYqAEdAFWC5CaZshV" |
| SCRIPT_FILENAME | "/var/www/dev.artecon.426.agency/public/index.php" |
| SCRIPT_NAME | "/index.php" |
| SERVER_ADDR | "89.22.120.22" |
| SERVER_ADMIN | "[no address given]" |
| SERVER_NAME | "dev.artecon.426.agency" |
| SERVER_PORT | "443" |
| SERVER_PROTOCOL | "HTTP/1.1" |
| SERVER_SIGNATURE | "<address>Apache/2.4.52 (Ubuntu) Server at dev.artecon.426.agency Port 443</address>\n" |
| SERVER_SOFTWARE | "Apache/2.4.52 (Ubuntu)" |
| SSL_TLS_SNI | "dev.artecon.426.agency" |
| SYMFONY_DOTENV_VARS | "LOCK_DSN,MAILER_DSN,APP_ENV,APP_SECRET,APP_URL,DATABASE_URL,COMPOSER_HOME,INSTANCE_ID,BLUE_GREEN_DEPLOYMENT,SHOPWARE_ES_HOSTS,SHOPWARE_ES_ENABLED,SHOPWARE_ES_INDEXING_ENABLED,SHOPWARE_ES_INDEX_PREFIX,SHOPWARE_ES_THROW_EXCEPTION,SHOPWARE_HTTP_CACHE_ENABLED,SHOPWARE_HTTP_DEFAULT_TTL,SHOPWARE_CACHE_ID" |
| USER | "www-data" |
| proxy-nokeepalive | "1" |